June 1, 2020 – Guest Update: What to Expect When Visiting Keystone This Summer
Things continue to change frequently, so please check back for updates regularly. Please read up on our local guidelines and requirements before you come.
Drive Through Check-In
We are now operating a drive-through check-in to limit person to person contact and practice social distancing. When you arrive at our office, please call the number provided. Our front desk office is closed to the public. We are available by phone, text or email 24 hours a day for our guests’ convenience. When you arrive at your property, we ask you to please take off your shoes at the door.
Cleaning, Bedding & Linens
Our housekeeping teams have always been using sanitization practices that have been approved and follow all guidelines from the CDC. Our linens are professionally cleaned to hospital grade quality in a commercial cleaning facility and then sealed for delivery as soon as they are laundered. Our housekeeping teams have been fully trained on proper cleaning techniques, paying special attention to high-touch areas and following all CDC, VRHP, and ALHA guidelines. Our employees wear masks and disposable gloves while inside all buildings and rooms. All rooms are professionally cleaned and sanitized and followed up by an additional inspection process where additional sanitization may occur. In addition to hand soaps, we are also now providing guests with a bottle of disinfectant solution that is on the EPA list for approved use against COVID-19 to use as needed during their stay. Rooms will be vacant for at least 24 hours between reservations. Beds will be made with sheets and blankets only – additional blankets, throw pillows and comforters will be put away in the closet. We highly encourage guests to bring their own blankets and comforters if possible. Lastly, we ask guests to please take off shoes at the door in our rental properties.
We will try to troubleshoot any issues over the phone and if in-person help is required, we ask that the guest vacates the property before we arrive. Our technicians will be wearing proper safety gear and schedule an appointment time that works for you and then we will call you once the work is complete. All deliveries will be dropped on the porch or doorstep.
Activities & Dining
Currently, many restaurants in Summit County are open with occupancy and distancing restrictions. Most have expanded their outdoor seating and offer take-out options, masks must be worn until you are seated at your table. Most Keystone Resort activities are closed until June 19 or later. Pools, hot tubs and other common amenities may or may not be available during your stay. Some pools have reopened with new occupancy restrictions and / or a reservation system in place. Other pools have decided not to open at all for the summer. The Keystone River Golf Course is now open. Summit County hiking and biking trails are open. Whitewater Rafting, Zip Lining, and Ride the Pass Tours are all open. The Dillon Marina is also open. All summer festivals in Keystone have been cancelled for the summer.
Summit County Requirements
Face masks must be worn in all public indoor places and outdoors whenever it is not possible to maintain a 6 foot distance from others. Please practice social distancing, wash hands often and stay home if you are sick.
Additional travel information and public health guidelines can be found at:
Latest Summit County Public Health Order
June 1, 2020 – SummitCove Lodging, Keystone Colorado
Lodging in Keystone and Summit County is now open! Masks are currently required in all public places indoors, as well as outdoors when you are unable to maintain a safe 6 foot distance from others. We have been following all cleaning and safety guidelines and have implemented many new processes and procedures to help keep our guests and teams safe such as operating with a new drive-through guest check-in, performing a double-disinfecting procedure before every arrival and triple sheeting beds. Read more about what you can expect during your summer vacation here.
March 17, 2020 – SummitCove Lodging, Keystone Colorado
Due to the outbreak of COVID-19, Summit County has ordered our business to close to the public by Thursday, March 17 at 12 pm. The duration of the ordered closure by Summit County is indefinite. Any guests in-house have already been notified. SummitCove Lodging will not be taking any new reservations for arrival from March 15 until May 31st, 2020. For now, we will be taking reservations for the summer season, for arrivals on or after June 1st, 2020 but it is possible that we may need to revise that date based on Summit County Official guidance. We understand that this is a major inconvenience to some, but appreciate everyone’s patience and understanding with us during this time. Any reservation changes or cancellations must be received in writing through our online form. We are working as quickly as we can to process all requests.
March 14, 2020 (Update)– SummitCove Lodging, Keystone Colorado
Vail Resorts has just announced they will be closing Keystone Resort and all of their other North American ski resort operations from March 15 – March 22, 2020 at this time due to the Coronavirus pandemic. Lodging and property management, as well as shuttle operations will still remain open along with many local businesses and restaurants. We encourage our guests to keep their current reservations or push back dates a week until possible reopening. There is no information at this time whether the resort will reopen after March 22. Arapahoe Basin has also announced it will close tomorrow for an undetermined amount of time.
Guests wishing to change or cancel their reservations with SummitCove Lodging must do so through our online change / cancellation form.
March 14, 2020– SummitCove Lodging, Keystone Colorado
SummitCove Lodging is closely monitoring the COVID-19 outbreak situation, which is changing daily. We have gathered some resources that will be helpful to you to monitor the situation, do your part in prevention and decide how it may affect your travel plans.
SummitCove Lodging Updates:
- We are implementing an ‘Express Vehicle Check-In’ process which will allow guests to check in from their vehicle and not have to enter our office.
- We are following enhanced cleaning procedures, in addition to our already high, standard cleaning processes and our housekeepers are highly trained in sanitizing properties in between guest stays.
- We have revised our cancellation policy to be more flexible for our guests.
- Our employees have been educated and have a heightened awareness on preventative safety measures, with additional posted signage and communications.
- We encourage purchasing travel insurance on every reservation for additional peace of mind.
Use the following resources for the most up-to-date information:
- Colorado Department of Public Health & Environment
- Colorado Office of Emergency Management
- Centers for Disease Control and Prevention
- U.S. Travel Association
People who have general questions about coronavirus disease 2019, can call CO HELP at 303-389-1687 or 1-877-462-2911 or email COHELP@RMPDC.org, for answers in English and Spanish.
- There are no restrictions on travel anywhere within the United States or Colorado
- Older adults and travelers (65+) with underlying health issues should try to avoid situations that put them at increased risk.
- Check the CDC website for the latest information on countries with current travel restrictions.
For the latest travel alerts, please visit https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.
March 6, 2020 – SummitCove Lodging, Keystone Colorado
Yesterday afternoon it was made public that a person in Summit County was confirmed with the virus COVID-19 known as the Coronavirus. Shortly after the initial release it became known that the person rented a condo in Keystone. Approximately 11:30pm March 5, 2020 SummitCove Lodging was contacted by the Summit County officials informing us that the guest stayed in one of our managed properties at the Slopeside Condo Complex.
SummitCove Lodging is following the recommendations from the CDC for workplace safety to ensure the health and well being of our team members, owners, and guests. SummitCove Lodging is also cooperating with health officials and taking every precaution recommended by authorities to not spread the virus. Our cleaning practices are well documented and our housekeepers are highly trained on sanitary practices. All surfaces have been and will continue to be cleaned using disinfectants that kill the COVID-19 virus and all linens are laundered by a commercial laundry that sanitizes to hospital specifications.
The specific property where the COVID-19 positive guest stayed is vacant, and in the process of being sanitized to CDC guidelines given to us by health officials and will be verified by health officials after the process is completed. Health officials continue to emphasize to us that the risk of exposure to people staying in neighboring properties in the same building complex was and remains very low.
SummitCove Lodging is concerned for the safety of our employees, owners, and guests. We are following the direction of authorities including Summit County Health services and the Center for Disease Control. Anyone concerned about exposure to the virus in Keystone can call the Summit County COVID-19 hotline at 303-692-7603. We have provided the primary CDC link below with best practices of staying healthy.
Nothing is more important to us than your safety. With respect to our concerned customers, SummitCove Lodging has revised our cancellation policy. For all guest stays arriving from March 5th, 2020 to October 31st 2020. We have outlined 3 options for our guests affected:
- Remain in your existing reservation and enjoy your vacation.
- We recommend that you read information on the CDC website and practice safe hygiene. We will continue to offer full services and expect Keystone Resort to remain fully open.
- Change your stay to different dates.
- If you select this option, you may make a one-time change and we will waive any applicable reservation change fee.
- To change your reservation please use the link below to submit your request.http://cancel.summitcove.com/support/tickets/new
- You will receive an equal dollar amount of future credit for funds already paid. Rates do change seasonally and there may be a difference in nightly rates with a reservation change of dates and/or property.
- Cancel your reservation.
- You may cancel your reservation per our normal cancellation policy and we will apply any cancellation fee towards a future reservation credit. This credit can be used for any reservation that has an arrival date prior to October 31st 2021
This is our best information at this time. We pledge to share updates with you as quickly as possible, with full transparency and, as always, with your safety foremost in mind.