SummitCove Owner Testimonials

These are comments from our homeowners. See what a difference SummitCove has to offer today!


“I have been very happy with SummitCove since the first day that I’ve decided to use them as my property management company.”

“SummitCove addresses my concerns promptly, and in a friendly yet professional way. The staff pays close attention to the comfort and well-being of my guests. The cleaning staff leaves the condo feeling like a luxury hotel with their uniquely folded towels and extra comforts of home. My condo is listed on four different websites, yet SummitCove is responsible for booking 63% of the rentals that I have received in the past two years.”

LINDA J. | OWNER SILVERMILL

 

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“As a first time vacation property owner, working with SummitCove, has made the task far easier than I had imagined possible.”

“SummitCove has been the ideal management company for my needs.  I’ve been ecstatic with the relationship that I have had with them thus far.  As a first time vacation property owner, working with SummitCove, has made the task far easier than I had imagined possible.  I’ve been very impressed with the business they have generated, the customer service they have provided, both to me and the guests that stay in my property, and most of all their quick and courteous response time to any and all my inquiries.  I look forward to a continued relationship with them and would recommend them to anyone looking for great property management at reasonable rates.”


“As a new owner/renter to the Keystone area I was very skeptical of all property management and scrutinized contracts to detail. What I was looking for was someone whom I could trust to take care of my property while still respecting me as an owner and looking out for my best interests. I won’t deny that SummitCove’s lower percentage of cost to my pocketbook wasn’t a factor, but I also took into account that I was able to think of this property as my property. Unlike some other management companies, I could keep my own keys, I could choose my own dining set and cookware sets, and I was free to change my furniture as long as the minimum standards were maintained. Also, I didn’t needed to submit in writing when I wanted to use MY OWN property in an absurd number of weeks prior to usage and worry that renters would have a better chance of using my property than I would. SummitCove’s easy to understand and easy to use “Owner’s Management Website” allowed me the freedom to check on my property and plan my own vacation time days, weeks, and months in advance. One of the most impressive attributes of SummitCove is the personal touch of working with Peter and his staff. I always feel like I am talking with people who understand what they are doing and are intimately involved in the company. It is discouraging to work with companies who are readily able to disregard emails or happily put on hold an owner of one of the properties they manage. I have never received such treatment while working with SummitCove. As a United States Marine I don’t enjoy the flexibility of a predictable schedule. Since buying my property months ago, I haven’t been in the US more than a month and a half. During my upcoming deployment to Iraq in March 07, I know that while I am away, SummitCove will take care of my property not only to ensure that I benefit as much as possible from the vacation renters, but also that the property will be properly maintained and looked after while I am readily unavailable and available for my family to use while I am away. I am also comforted in that fact that if I can ever get access to the internet, I will be able to check my properties progress on SummitCove’s management website.”

MICHAEL C. | OWNER EXPEDITION STATION 1 BEDROOM


“SummitCove has made owning a rental property effortless, profitable, and convenient. Their response time to our inquiries is extremely impressive, and their overall customer service is excellent”

“As first-time rental property owners, we were a little nervous about outsourcing our property management to a third party, unsure that they will show as much interest in assuring customer satisfaction, success in rentals, and care in our property as we desire. Summitcove has made owning a rental property effortless, profitable, and convenient. Their response time to our inquiries is extremely impressive, and their overall customer service is excellent. They do a great job of getting our place rented.  Best of all, the fee they charge to manage the property makes owning a rental property a great investment.  We don’t have to have it rented out most days of the month to make money off of the property. This allows us to make money and enjoy staying in the condo ourselves on a regular basis. I highly recommend Summitcove to any property owner in Keystone.  We couldn’t be happier with them!”

GARRET R. | OWNER EXPEDITION STATION STUDIO


“It has been great to have a company that gives the property owners so much control over their desired levels of involvement in promotion and advertising, property rental booking, and property upkeep and cleaning”

“We have been using SummitCove for our property rentals since 2005 and have been very happy with their user-friendly website and helpful office staff.  Our favorite part of using SummitCove has been the ability to use the website to either book the condo for ourselves, for our friends and family, for renters we found on our own, or have SummitCove find renters for us.  But the website is much more than that.  It also allows us to track rentals, income, maintenance items, and easily contact the office staff. It has been great to have a company that gives the property owners so much control over their desired levels of involvement in promotion and advertising, property rental booking, and property upkeep and cleaning. We have looked at other companies in the property rental field and have stuck with SummitCove through all these years because they continue to have the most owner-friendly system in Summit County.”

JOHN AND MAUREEN | OWNER GATEWAY STUDIO


“SummitCove has been our property management company for two condos we own at Keystone since 2009. Throughout that time, they have been exceptionally professional, helpful, responsive and pleasant to work with. Having worked with a different management company prior to 2009 with whom we were not happy, we have been more than impressed by the superior service we have received these last 5 years from SummitCove”

“Their management rates are very generous, their marketing program is excellent, and their customer service and housekeeping staff are top-notch! We’ve had a few minor problems arise at the condos and SummitCove staff took care of the repairs quickly and inexpensively. And, they kept us apprised of what they needed to do and reported when the work was done.

In 2011, our son was married at Keystone and we used SummitCove’s wedding program. Not only did SummitCove provide good discounts on condos and help finding the right locations for our guests, but their staff delivered wedding guest favors…our friends commented on the awesome assistance they received from the staff…and the bride and groom received a cash back gift based on the total reservations in our group! The wedding was awesome and our experience with SummitCove was amazing.

We highly recommend SummitCove to our friends who want to visit Keystone any season of the year for reasonable rental rates and great accommodations, and we recommend them to other owners because of their outstanding service!”

SUSAN & AL | THE SPRINGS


“Which experience would you prefer?”

“I want to tell you about our experience as homeowners of a Keystone property managed by SummitCove.com
We chose this SummitCove property management company with limited expectations of owner satisfaction after our previous Keystone property management experience.

We did expect issues and hassles to get issues resolved and lots of phone calls to make sure.
-our unit was rented and producing revenue for us
-owner/guest confirmations were well handled
-inexplicable financial statements and unsatisfactory explanations of PM charges to our owner account
We expected hassles chasing down front desk folks to get continuity.

This is our experience with SummitCove.
much better revenue production from our unit
-clear real time rental reports including revenue on the Owners Portal
-prompt well annotated financials
-a well informed, polite and responsive staff
-a can do attitude
-a dedicated Owner Representative available via email/phone
-return phone calls/ emails from the dedicated Owner Representative in a timely fashion with the information or the required resolution
-a cooperative communication pattern around what we could do with our unit to enhance the number of bookings
-resources for to optimize/facilitate our association with the resort
-information about resort events and festivals and a homeowners newsletter
-potential renters were engaged by the promotion of resort events and fun family options
-real-time assistance for potential renter or you as an owner as you enter the website via on-screen chat”

ANN |OWNER THE SPRINGS 1 BEDROOM


“I’m very particular about who I recommend, and I would not hesitate to recommend SummitCove when it comes to managing your Keystone property.”

“We are excited as we approach our 6th winter with our condo under the management of SummitCove. They have provided consistently excellent service and their hard work, integrity, and attention to detail stands out.  I’m very particular about who I recommend, and I would not hesitate to recommend SummitCove when it comes to managing your Keystone property.”

MIKE G | THE SPRINGS 2 BEDROOM


“We encounter NO headaches!”

I have been very pleased with the rental property management service from Summitcove.  We have employed Summitcove for over five years now without any issue.  From the beginning, they have been honest with us regarding rental income expectations, owner involvement with our property and future expenditures on our condo.  They never pressure us to make improvements on our condo, simply suggestions.  We can use our condo whenever we want to use it, as long as we do normal vacation planning.  Summitcove handles ALL marketing, maintenance, scheduling of renters and clean up of our condo.  We encounter NO headaches!  I find this to be well-worth the commission, especially when the big property managers want a LOT more of your income.  They communicate with me regularly through their owner representative team; and their owner portal is very easy to navigate and it keeps us informed of the activity in our property throughout the year.  I give Peter Reeburgh and his team at Summitcove my highest endorsement.”

ANONYMOUS | EXPEDITION STATION


“I have experienced great “net” rental income over the past seven years as well as friendly customer service from their staff and a robust web site.”

“I have been with SummitCove since the 2007 ski season.  I have experienced great “net” rental income over the past seven years as well as friendly customer service from their staff and a robust web site. As an example I utilize a national major management firm in Florida for a condo I own there and that companies web site technology does not compare with the SummitCove site.  I also book VRBO business as well and it is comforting that I can book them myself on the site and SummitCove takes over from that point and those reservations all come through and at a discounted management rate.”

BRENT P | THE SPRINGS

 


“Throughout the years of ownership at Keystone I have had superb service from Peter and SummitCove.”

“About eight years ago I bought a condo in Keystone to be able to ski and enjoy Keystone Resort and the rest of Summit County, both winter and summer. Not being “made of money” I also wanted to offset my property costs with some rental income. I was shocked when I saw what some of the property management companies were charging. SummitCove offered a lower commission that was appealing. Since it was family owned I thought I would try them out. Since that time I have bought and sold condos and added properties. Throughout the years of ownership at Keystone I have had superb service from Peter and SummitCove. I find that his staff are conveniently located, are available, and react quickly to issues. I had to move from Colorado a few years ago so having a property management company that does more than schedule reservations is critical to my piece of mind. One phone call and they have met carpet installers, coordinated TV installs, or changed a reservation to accommodate friends. Over the years I have gotten offers from other property management companies that offer “deals”. Because of the first name basis with SummitCove staff and personal service from Peter himself I wouldn’t consider another property management company. If you want reasonable commission, but with exceptional and flexible service, choose SummitCove!”

JAY | TRAPPERS CROSSING:


“Their fees are reasonable, their maintenance response is prompt and thorough, and they don’t nickel and dime you when they make a maintenance call.”

“We’ve been using Summit Cove since we bought our River Run condo in November 2012. They are absolutely top notch! Their fees are reasonable, their maintenance response is prompt and thorough, and they don’t nickel and dime you when they make a maintenance call. To a person, their staff is incredibly friendly. We’ve run into SummitCove employees and they are very courteous, even if they don’t know you are an owner with SummitCove. I’ve recommended them to owners I’ve met and can’t say enough about how they treat both the owners and guests.”

CHUCK R | EXPEDITION STATION


“SummitCove is a no-brainer”

“We have used SummitCove as our property management company since 2008. We can honestly say that we couldn’t be happier with the service they offer not only us, but also the guests that book our condo through them. After doing price comparisons with other management companies, and hearing what is offered, SummitCove seemed like the right decision. They have exceeded our expectations on all accounts, from the number of bookings to the cost of their services. For the level of service you and your guests get, and the price you pay for this service, SummitCove is a no-brainer. They excel at making the owners’ lives easy and giving guests a memorable experience that will have them coming back!”

EXPEDITION STATION OWNER

 


“Peter and his team have maintained a high degree of personal/professional commitment and communication that my wife and I have appreciated over the years.”

“When we first bought our condo in 2005 we looked at the various property management firms and compared services. Summitcove was a relative newcomer back then, yet offered a better level of service to Owners and guests alike. Since then Summitcove has grown, as have the services offered by Summitcove. What has stayed constant is the level of Owner support and communication. Peter and his team have maintained a high degree of personal/professional commitment and communication that my wife and I have appreciated over the years.”

AMIE B | EXPEDITION STATION


23110 US Hwy 6 Unit 6 Keystone, Colorado 80435
© 2016 Summitcove Lodging
970-368-7023
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