Guest Support

We hope you are looking forward to your upcoming trip to Keystone.

Please remember to view & print your confirmation (or have it available on your cell phone) before you arrive. This will give you directions to our office as well as information pertinent to your individual property. We also have a guest app that you can download that offers maps, reservation information, shuttle schedules, coupons and more.

SummitCove Lodging Check-In

The SummitCove Check-In office is conveniently located on Highway 6 in Keystone, just before the main turn to River Run Village as you are headed East into town. We are open 24 hours a day. Find us at 23110 US Highway 6, #6 in the Gateway Mountain Lodge.

Check-In & Check-Out Times

Check in time is 4 pm. Although unlikely at this time of year, if your property is ready prior to 4 pm, you will receive an early check-in text message alert on arrival day. Check out time is 10 am and we do offer an ‘Express Checkout’ option for our guests, so you can save time and checkout over the phone.

Guest Services

We offer 24 hour guest services, so please feel free to call us at (970) 368-7023 anytime during your stay. If you get locked out, have a maintenance issue, or just need advice on where to go for dinner, we have someone here to help! We want to make sure your vacation is the best it can be!

Supplies in Your Rental Property

We provide you with a starter supply of coffee, toiletries, soap, paper towels, etc. If you run out while you are with us, there is a small grocery in the Gateway Lodge and River Run Village and a City Market in Dillon. There are enough towels for each person to have one set during your stay (per the maximum occupancy). Clean linens for all beds are also provided. If there is a sleeper sofa in the property, you’ll find the sheets for it near the sofa. We can provide additional towels, linen swaps or a full cleaning during your stay for a nominal fee, please call us to inquire and schedule.

Key to Keystone Coupon Book, Activities & Events

We’ve teamed up with other local businesses to offer our guests exclusive discounts on airport shuttles, equipment rentals, activities, dining and more! Check out the electronic Key to Keystone coupon book, you’ll receive a hard copy at check-in. Reservations are recommended for some rentals & activities. Keystone hosts tons of daily activities and special events throughout the ski season and summer.

Rental Cars & Shuttles

SummitCove has partnerships setup to offer our guests discounted shuttles to and from Denver International Airport. To book a discounted airport shuttle, look for the links in the Key to Keystone coupon book. Check out our Airport Shuttle page here.

Discount Lift Tickets – Buy 7 or More Days in Advance

Looking for discounted Keystone lift tickets? Purchase your lift tickets online through at least 7 or more days in advance and save up to 25% on the ticket window rates. If you miss the 7 day deadline, you will still save purchasing before midnight the day before.

Weather Report & Traffic

Be ready for the snow! Check out Keystone’s Snow Stake Cam or view the upcoming weather forecast. If you are driving to Keystone, check out I-70 road conditions.

Discount Equipment Rentals

All SummitCove guests receive discounts on equipment rentals, including skis, snowboards and bikes.

Events Calendar

Be sure to check out what’s happening in Keystone during your visit! View our events calendar here.

More questions? Check out our FAQ page here.

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